Policies and Returns
Thank you for your purchase. We hope you are happy with your products. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 21 days of the purchase date. Self care products such as, skincare, body care and hair care may be returned used/opened with under 50% of the product used and unbroken/damaged. Candles and bath products are FINAL SALE unless received damaged, then a replacement will be issued.
RETURN PROCESS
To return an item, please email customer service at hello@kallon.ca to obtain a Return Merchandise Authorization number. After receiving a RMA number, place the item securely in its original packaging, and mail your return item to the address provided from customer service.
Please note, you MAY be responsible for all return shipping charges or may be subject to $15 deducted from your return to cover shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
Bath products
Candles
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
Sale items are FINAL SALE and cannot be returned.
Self care products such as, skincare, body care and hair care used more than 50% of product will not be eligible for refund.
Lost or stolen items
Once items are shipped out Kallón is not responsible for any lost or stolen items. Once your package says “delivered” you will have to contact us at hello@kallon.ca by email to file a Lost or stolen item complaint.
We are willing to help our customers with filing for a lost or stolen item to resolve the issue. A refund will NOT be issued from Kallón if a package is lost or stolen without a complaint being filed with Canada Post first.
Once the package has been found and properly delivered, we will ask you to carefully go over your items to make sure nothing is broken or damaged. If items are damaged reach out to hello@kallon.ca where we will ask you to return or discard your items to receive new ones.
If the package cannot be located and not delivered by Canada Post, we will issue a refund once the complaint filed with Canada Post is closed and a refund is issued to Kallon, which will then be issued to the customer.
Please allow up to 1-4 weeks to resolve complaints
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
hello@kallon.ca
